Travel conditions
TERMS AND CONDITIONS OF EMPLOYING THE SERVICES
1. The contract is concluded between two parties:
On the one hand the PASSENGER (the passenger him/herself or the travel agent): the natural or legal entity that orders and uses the service.
On the other hand, the SERVICE PROVIDER: Airportways Worldwide LTD. /Seated at Bloomsbury place 4, WC1A 2QA London, UK/.
The contract is concluded in the case if the PASSENGER orders any of the SERVICE PROVIDER'S services for himself/herself or for other passenger(s) named by him/her through the booking system established on the website of the SERVICE PROVIDER, by phone or in e-mail, or in the partner offices of the SERVICE PROVIDER, and simultaneously with this he/she accepts the prices and terms and conditions stipulated by the SERVICE PROVIDER.
The SERVICE PROVIDER in each case confirms the feasibility of the orders to the PASSENGER. The orders are confirmed right after the booking, to the e-mail address provided by the PASSENGER. If the PASSENGER does not receive confirmation within 3 hours, he/she has to contact the SERVICE PROVIDER by e-mail, for the purpose of agreement.
The orders have to be given to the SERVICE PROVIDER until 2pm the day before the planned journey the latest. After this time the online booking system does not accept bookings. SERVICE PROVIDER needs this time for logistics reasons. The SERVICE PROVIDER shall not be liable for the delays arising from reasons beyond his control /such as delays caused by traffic jams, accidents and damages resulted from other events which the SERVICE PROVIDER is not able to affect/.
The paid amounts of money cannot be refunded. However, it is possible to use them on another date; in this case it is necessary to make arrangements in advance through the My bookings page of this website.
For the purpose of the unobstructed contact and assistance the PASSENGER has to give his/her data and data of the to the SERVICE PROVIDER. If these are incorrect or incomplete, the SERVICE PROVIDER does not assume liability for the inconveniences resulted from the possible changes.
The SERVICE PROVIDER reserves the right to change in any period of the year.
The possible changes can be inspected on the website of the SERVICE PROVIDER.
The changes become effective after 24 hours from their announcement.
The changes can be short-term ones that is ones which process within 24 hours /for example discount, reduction/ and long-term ones /for example continuous reductions/.
2. Terms and conditions of transfer and parking
For safety reasons the driver, employed by the SERVICE PROVIDER is not allowed to leave the car, thus it is possible to meet the passengers within the terminal only upon especial request. The SERVICE PROVIDER informs the PASSENGER about the exact place /map/ and date of the meeting in advance.
In order to orientate easily it is practical for the PASSENGER(S) to print this in each case and to take it with them /the maps can be found on the website of the SERVICE PROVIDER/.
The duration time of the transfer (journey between London and the airport) is different in every case. After arriving at the place of the meeting on the airport, one has to take account a duration time of 1 hour.
It is possible for every PASSENGER to carry 1 hand-luggage and 1 big luggage free from charges. The SERVICE PROVIDER charges fee for luggage transport of £ 1.50 on every additional luggage. In each case the PASSENGER has to inform the SERVICE PROVIDER about the number of luggage to be transported in advance. If the PASSENGER does not indicate the overweight in advance and this turns out at the time of departure, the SERVICE PROVIDER is not obliged to perform the transfer.
The PASSENGER does not have to pay parking fee or waiting fee for 1 hour from the landing.
After that the PASSENGER is obliged to pay £ 1.00 surcharge to the SERVICE PROVIDER on every started 5 minutes.
The SERVICE PROVIDER reserves the right and delegates it to its drivers to refuse to carry any PASSENGER who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle and other passengers.
PASSENGER is not permitted to take alcoholic drinks onto SERVICE PROVIDER's vehicles for the purpose of consuming them therein.
Smoking is not permitted in vehicles of the SERVICE PROVIDER.
The SERVICE PROVIDER will endeavour to carry PASSENGER with the maximum discomfort and inconvenience to his/her destination at the time shown on the voucher. However, SERVICE PROVIDER will not incur any liability whatsoever, if circumstances beyond its control prevent the achievement of this responsibility. The following examples of circumstances (the list is not exhaustive) which are not within the control of the SERVICE PROVIDER:
- accidents causing delays to the vehicle
- restricted vehicular access
- exceptional or severe weather conditions
- compliance with requests of the police
- deaths and accidents on the road
- vandalism and terrorism
- unforeseen traffic delays
- industrial action by third parties or strike
- diverted flights to other airports
- problems caused by other passengers
- the vehicle held or delayed by a police officer
- any circumstances affecting the safety of the PASSENGER
3. Changing the transfer
Any changes in the booking details can be done by the PASSENGER free of charge through the My bookings page of this website. Changes made through SERVICE PROVIDER's customer assistance center will be charged of 5 GBP.
4. Departure of the transfer
The SERVICE PROVIDER starts the transfer 40 minutes from the landing of the given flight. If the flight arrives earlier than the prescribed date, the transfer departs at the originally given date. If there is a short delay in the arrival of the flight /10-40 minutes/ for any reason, the departure of the transfer is shifted. If the plane delays more than 40 minutes, so called /"joint"/ transport can take place which means that it is necessary to join the departure of a following transfer. We ensure your tranfer anyway.
The PASSENGER has to wait at the given meeting place until the departure of the transfer, even in the case if the vehicle has not arrived yet.
If for any reason the PASSENGER fails to arrive at the meeting point on time /for example loss of luggage, passport examination/, it is necessary to declare the delay to the driver, employed by the SERVICE PROVIDER on the phone number indicated in the voucher (e-ticket).
5. Legal statement
The SERVICE PROVIDER handles the data of the PASSENGER confidentially, and does not reveal them to any third party.
The SERVICE PROVIDER does not take responsibility for the lost objects and for ones that are left in the car.
Simultaneously with ordering the service the PASSENGER accepts the terms and conditions of employing the services and the provisions as binding on him/her. If several passengers are transported at the same time, the PASSENGER makes this statement on behalf of his/her fellow-passengers as well.
6, Complaints
Complaints must be sent via e-mail (through the contact page of this website) within 3 days of the date of the journey. The SERVICE PROVIDER reserves the right to answer for complaints within 28 working days.
7, Governing law
The Law of the United Kingdom will govern these conditions in all respects.
London, 1st September, 2008.
Airportways Worldwide LTD.
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